Shipping policy
Shipping Policy
Last updated: August 2026
We make our products on demand through our print-on-demand fulfillment partner. This means your order is produced specifically for you after it is placed.
1. Order Processing
Orders are normally sent to production shortly after purchase.
Please allow approximately 2–7 business days for production before your order is shipped.
During busy periods, holidays, or unexpected production delays, processing may take longer.
2. Shipping Times
After production is complete, your order will be shipped to the address provided at checkout.
Estimated delivery times vary depending on your destination, shipping method, fulfillment location, and carrier.
Typical delivery estimates are:
- United States: approximately 3–8 business days
- United Kingdom: approximately 3–8 business days
- Europe: approximately 3–10 business days
- Canada: approximately 5–12 business days
- Australia & New Zealand: approximately 5–15 business days
- Other international destinations: approximately 7–20 business days
These are estimates, not guaranteed delivery dates.
3. Shipping Costs
Shipping charges are calculated and displayed at checkout based on the products, destination, and available shipping options.
Any applicable free-shipping offers will be clearly stated on our website.
4. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Please allow some time for tracking information to become active after the package has been shipped.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless explicitly stated at checkout, these charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned, lost, or cannot be delivered because of an incorrect or incomplete address, additional costs may apply for reshipping.
Please contact us as soon as possible if you notice an error in your shipping address.
7. Lost, Delayed or Stolen Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
If tracking shows that a package has been delivered but you have not received it, please first check with household members, neighbors, and the carrier.
For packages that are confirmed lost or damaged in transit, please contact us so we can review the situation and determine the appropriate solution.
8. Multiple Items in One Order
Because our products may be fulfilled from different facilities, items from the same order may occasionally arrive in separate packages.
You may therefore receive multiple tracking numbers and deliveries for a single order.
9. Contact Us
If you have questions about your order or shipping, please contact us at:
Email: shopbytrios@gmail.com
Please include your order number whenever possible so we can assist you more quickly.
Important
Delivery times are estimates and can be affected by carrier delays, weather, holidays, customs, incorrect addresses, or other circumstances outside our control.
By placing an order, you acknowledge and agree to this Shipping Policy.