Refund policy

Return & Refund Policy

Last updated: August 2026

Thank you for shopping with us. Because our products are made to order through our print-on-demand fulfillment partner, each item is produced specifically for your order.

1. Returns & Exchanges

We do not accept returns or exchanges for:

- Wrong size ordered

- Wrong color selected

- Change of mind

- Personal preference

- Incorrect choice made during checkout

Please carefully review the product description and size guide before placing your order.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please provide:

- Your order number

- Clear photos of the product

- Clear photos showing the issue

- Any other information we may reasonably request

Once the issue is verified, we may provide a free replacement/reprint or refund, depending on the situation.

You generally will not need to return the defective item.

3. Wrong Size

Please check our size chart carefully before ordering.

A wrong-size selection made by the customer does not qualify for a return, exchange, refund, or free replacement.

Minor measurement variations can occur with print-on-demand garments and may fall within the manufacturer's accepted tolerance.

4. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply. Printify may offer different solutions depending on the circumstances.

5. Order Cancellations

Because our products are made to order, orders may enter production shortly after purchase.

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once production or fulfillment has started.

6. Refund Processing

If your refund is approved, it will be issued to your original payment method where applicable.

Processing times may vary depending on your payment provider or bank.

7. How to Contact Us

For any return, refund, replacement, or order issue, please contact us at:

Email: shopbytrios@gmail.com

Please include your order number in your message so we can assist you as quickly as possible.

Important

By placing an order with us, you acknowledge that our products are made on demand and that our return and refund policy applies to your purchase.

This policy does not affect any consumer rights that cannot legally be excluded or limited under applicable law.